Privacy Policy

Privacy Policy Template
Last updated: 31-10-2025

This Privacy Policy describes how Melbourne Mae (“we”, “us”, “our”) collects, uses, and discloses your personal information when you use our services, visit our website www.melbournemae.com, or otherwise interact with us (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

2. Personal Information We Collect
a. Information You Provide Directly:
Name
Contact details (email, phone, address)
Order and payment information
Account login details
Customer service interactions

b. Automatically Collected Information:
IP address
Device and browser type
Interaction with our website (via cookies or analytics tools)

c. Information from Third Parties:
Payment processors
Advertising partners
E-commerce platforms

3. How We Use Your Information
We use your information to process and fulfill orders, provide customer service, improve our website and services, send marketing or transactional communications, prevent fraud or misuse of our platform, and comply with legal obligations.

4. Cookies
We use cookies to enhance your browsing experience and collect analytics data. You may disable cookies in your browser settings, but certain features of the website may not function properly without them.

5. Sharing Your Information
We may share your information with service providers such as payment processors and shipping partners, with marketing partners, with our affiliates, with authorities when legally required, or in the case of a business transfer or merger.

6. Your Rights
Depending on your location, you may have rights such as accessing your data, correcting inaccurate information, deleting your data, withdrawing consent, or opting out of marketing communications. To exercise any of these rights, contact us using the details below.

7. Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect their personal data. Please contact us if you believe a child has provided us with personal information.

8. Data Retention and Security
We retain your personal data only as long as necessary for operational or legal purposes. While we take measures to protect your information, no method of transmission or storage is completely secure.

9. International Transfers
Your information may be stored and processed outside your country. Where required, we use legal safeguards such as Standard Contractual Clauses for international data transfers.

10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those third-party sites.

11. Contact
For questions about this Privacy Policy or your personal data, you can contact us at:
Email: support@melbournemae.com